At TRIPLE HASH, we build custom software—apps, websites, and SaaS products. Because most engagements involve tailored work and non-recoverable effort, our cancellation and refund terms differ for project-based services and subscriptions (SaaS/maintenance).

• Scope & Definitions: “Project-based services” include discovery, UX/UI design, custom development, integrations, testing, deployment, and one-time deliverables. “Subscriptions” include SaaS plans, retainers, and ongoing maintenance/support.
• Eligibility for Cancellation (Immediate After Order): You may request cancellation within 24 hours of payment/PO confirmation and before work commences. If approved, we will process a full or partial refund after deducting any payment gateway charges.
• Project-Based Services (Milestones): For projects billed by milestones:
  • Discovery/Planning/Strategy fees are non-refundable once the engagement starts, as research, scoping, and team allocation begin immediately.
  • Design/Prototype fees become non-refundable after design approval or delivery of first draft, whichever is earlier.
  • Development/Implementation milestones are non-refundable once code, sprints, or environments are provisioned and work logs are recorded.
  • If you cancel mid-project, you’ll be invoiced for work completed up to the request date (including 3rd-party costs/licenses). Any remaining advance, if applicable, will be adjusted against dues. Source files/deliverables are handed over for paid milestones only.
• Subscriptions (SaaS, Maintenance & Retainers): You can cancel anytime to stop future renewals. No refunds for the current billing period once it has started. Annual prepayments, if cancelled early, are typically non-refundable unless required by law or explicitly stated in your plan.
• Digital Goods & Licenses: API credits, plugin licenses, domain/hosting purchases, and third-party subscriptions procured on your behalf are non-refundable.
• Change Requests vs. Cancellations: If outcomes differ from expectations, we will address them via the agreed change-request process (which may affect scope, timeline, and cost). This is not grounds for a refund once the relevant milestone work has begun.
• Quality Issues: Report within 3 days of delivery handover. We will verify and fix defects that are within scope at no extra cost. Refunds are considered only when we cannot reasonably deliver the agreed scope and a cure period has lapsed, at our sole discretion.
• How to Request a Cancellation/Refund: Email us from your registered email at connect@triplehash.in with order details, invoice/PO, and reason. We may request access logs, work references, and proof of issues to assess eligibility.
• Refund Timeline: If a refund is approved, we typically initiate it within 5–10 business days. Your bank or payment gateway may require additional time to reflect the amount. Any gateway/processing fees and non-recoverable third-party charges will be deducted.
• Chargebacks: Please contact us to resolve concerns before initiating a chargeback. Unfounded chargebacks may result in account suspension and recovery of investigation and reversal costs.
• Force Majeure & Dependencies: We’re not liable for delays/failures due to events beyond our control (e.g., outages, regulatory actions). Refunds are not due for delays caused by client dependencies such as late feedback, content, or approvals.
• Governing Law: This policy is governed by the laws of India. Disputes, if any, are subject to the courts of Ranchi, Jharkhand.
• We do not ship physical goods. All services and deliverables are digital.